BACKGROUND 

British Gas was building a new app aimed primarily at smart meter users, to enable them to easily understand their energy usage, billing and payment process and get seamless customer support. 

DESIGN CHALLENGE

I worked within the BG/Sapient team as UX/UI designer on incubation and kick off stage of the app development, helping to understand user needs and expectations and map out journeys and UI throughout 3 feature teams.

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